Thank you for shopping at Wkgifts.  

If you are not entirely satisfied with your purchase, we're here to help. 

Return Address:

For any return or exchange application, please contact us first at service@wkgifts.com.  Any return or exchange without prior application will not be accepted.

If you are sure to return the goods for a refund, please contact to our customer service via service@wkgifts.com  , and our customer service will provide you with the return address.

Exchange or Return for a Refund

1.The products can be returned within 30 days after they have been received.

2.A new product may be exchanged for another product or returned for a refund.

Products with quality problems

If the product arrives defective, we will arrange a new package and ship it out for free. Please send us an email via service@wkgifts.com with your order number, picture and kindly explain the problem.

If you received a damaged product, please notify us immediately for assistance.

Please be assured that anything wrong with us will be corrected immediately.

Products are fine. But I just don't like it

For general items, products with no quality-related issues can be returned within 30 days of receiving your order. As soon as we receive your returned items, we will arrange refund or exchange for you. Please contact our customer service service@wkgifts.com for the details of return or exchange. You will be responsible for all return shipping fees.

 

To be eligible, please make sure that.

1.Any product that has been used does not qualify for a return.

2,Returned items must be unused, with original tags and packaging.

3.The product is in its original packaging

4.The product isn't used or damaged

Products that do not meet these criteria will not be considered for return.

To return the products, please submit items change request to customer service via service@wkgifts.com

Most returns are processed within 5 business days after we receive your package.

We’ll issue the refund to your original payment account, Once your refund has been issued, you will receive a confirmation email.

Purchase Not Eligible for Return:

1.Customed gifts is not eligible for return or exchange.

2.  Customed gifts can only be returned/exchanged if it is defective/damaged or wrong item.

You must email us service@wkgifts.com a picture showing the problem/defect when you submitting the return/exchange request.

After you receive confirmation from our customer service service@wkgifts.com please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@wkgifts.com